Terms & Conditions
This Lift Ticket Agreement (“Agreement”) is between you and the Power Pass Resort you made your purchase with, which include Arizona Snowbowl, Brian Head Resort, Hesperus Ski Area, Nordic Valley Ski Resort, Pajarito Mountain Ski Area, Purgatory Resort, Purgatory Snowcat Adventures, Spider Mountain, Sipapu Ski and Summer Resort,Lee Canyon, Valle Nevado , Sandia Peak and Willamette Pass (hereinafter each separately referred to as “Resort”, “we” or “us”) and describes the terms and conditions that apply to your limited license to enter and use authorized facilities owned or operated by the Resort. The proof of purchase of such a limited license is a “Lift Ticket”. By buying or using your Lift Ticket, you agree to these terms.
- Lift ticket and lesson prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort.
- Lift tickets purchased between September 22, 2023 and April 30, 2024 may be changed and redeemed for future lift ticket purchases during the 2023/2024 winter season. See below for our refund policy.
- All lift passengers during the winter season must wear skis, snowboard, or resort-authorized snow-riding or biking equipment. Please contact email for inquiries about accommodations for disabled visitors.
- The Resort does not guarantee parking, road conditions, weather conditions, snow conditions, open terrain, number of lifts operating or facilities/services available. Inclement weather routinely affects daily operations and can cause delays and closures at any time. Refunds and credits will not be issued for tickets, rentals or lessons due to inclement weather or other unforeseen interruptions to daily operations.
- Hours and operations vary by day and at each resort and may change. Please visit your resort website for current information.
- You must obey all federal, state and local laws while on our property and you must obey resort safety, courtesy, health, and traffic rules that are posted on the property.
Arbitration Provision, Class Action and Jury Trial Waiver
This Agreement includes an Arbitration Provision and a Class Action Waiver and Jury Waiver that govern any disputes between you and us. Unless you opt out, as described below, these provisions will:
- Eliminate your right to a trial by jury; and
- Substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.
Lift Tickets, Rentals & Lessons Refund Policy
- Within 48 hours of the ticket, rental or lesson purchase, you are eligible for a 100% refund paid to the payment device used to purchase your lift ticket, rental, or lesson. Tickets, rentals, and lessons are not refundable or transferable on the date valid.
- After you make your purchase, up to 11:59 pm on the day before your product(s) are valid, you may defer your ticket, rental or lessons and receive a credit in the US dollar amount of your original purchase.This credit is valid only at the resort where the original purchase was made.
- Credit can be used for lift tickets, lessons, and rentals. Credit will be provided electronically, and made available in an online account.
- Credit amounts will be based on the ticket purchaser’s actual purchase price, less insurance, if applicable. If you use your credit on a ticket that is more expensive, you must pay the price difference between the credit and the new ticket.
- Credit can NOT be used for lodging, food, beverage, resort merchandise, or at any MCP resort other than the one where the original purchase was made.
- Credit expires on the last day of the 2023/2024 season.
- Lift tickets received as a benefit associated with other tickets that are not purchased by the visitor directly for us and/or complimentary passes are not eligible for credit. This refund policy may not apply to lift tickets purchased from an authorized third party seller or from a tour operator as part of a bundled package or trip, and purchasers should discuss with their authorized third party seller or tour operator how the refund policy applies to their purchase.
- Deferral of a lift ticket is only available for tickets that are unused at the time of the deferral request. A ticket is “unused” if the ticket has not been scanned or used to access any Power Pass Resort destination after September 22, 2022.
- Ticket exchanges must be done online.
There is no fee to change your plans. Other than as expressly stated here, all terms and conditions applicable to Power Pass product and season pass purchases remain in full force and effect and these products continue to be non-refundable.
Pricing and Transfer
Lift ticket, lesson and rental prices vary by visitor age, day of the week, time of year, and time of entry. You must purchase tickets and lessons for the visitor at the day and time that the visitor plans to visit the Resort. Tickets and lessons are non-transferrable, i.e., you may not buy a ticket or lesson for one person and give that ticket or lesson to a different person.
Online, print or other advertised prices do not always guarantee the lowest price. Other specials may be available. Discounts cannot be combined with other offers. If you purchase through a reseller, travel company, or tour, check to see which terms and conditions apply. These companies may have additional terms and conditions not stated here. The refund policy may not apply to purchases made through third parties.
Permission to Film or Videotape
Purchase of this ticket or pass constitutes consent for us to use film, video or reproduction of the image and/or voice of a pass or ticket holder on any Resort properties for any purpose allowed by law without any payment or notification to the pass or ticket holder.
When you purchase your lift ticket, you must select the resort at which you will use the ticket: Arizona Snowbowl, Brian Head Resort, Hesperus Ski Area, Nordic Valley Ski Resort, Pajarito Mountain Ski Area, Purgatory Resort, Purgatory Snowcat Adventures, Spider Mountain, Sipapu Ski and Summer Resort, Lee Canyon, Valle Nevado, Sandia Peak and Willamette Pass. This Ticket will only be valid at the Resort selected during checkout.
You can manage your lift tickets and ticket deferral credits through the resort website that you purchased from.
Billing Errors, Corrections
If you have questions regarding your use of ticket deferral credits, please contact Customer Service at [email protected] or call (970) 385-2168. We will correct the balance of your credits if we believe that a clerical, billing, or accounting error occurred. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the error in question.
Fraud Associated with Your Lift Tickets or Resort Credit
We will not accept any tickets or passes, or will limit use of any tickets, passes or credits, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk. Power Passes are non-transferable. Lift tickets are non-transferable. DO NOT PURCHASE ANY RESORT TICKETS OR POWER PASSES OR LIFT TICKETS FROM THIRD PARTIES.
We have no liability to you for any third-party fraud or unlawful activity associated with any credit balance. If we discover any Power Pass or credit was sourced or derived from fraud or other unlawful means, we may in our sole discretion, cancel all impacted passes and credits and retain all related balances without notice to you. We may use retained balances to help offset our liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load Power Passes or lift tickets.
From time to time, we may, in our sole discretion, run promotional programs associated with lift tickets. These promotions are subject to these terms, as well as additional terms as indicated in connection with the promotions. We reserve the right to modify the terms and conditions of any promotion at any time, including and up to terminating the promotion.
Changes to This Agreement
We may amend this Agreement at any time. We will post the amended Agreement to our website at ski-hesperus.com, and for a period of thirty (30) days after we post the amended Agreement, we will also post a notice on our website stating that the terms of this Agreement have changed. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised Agreement to our website. Unless we state otherwise, the change, addition, or deletion will apply to your future and existing lift tickets. You are deemed to accept the changes, additions or deletions if: (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice; or (2) you use any of your lift tickets after such notice period. If you notify us that you do not accept the changes, additions or deletions, we will cancel your lift tickets and refund any remaining balance to you.
Cancelling This Agreement
We may suspend or terminate this Agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from your fraudulent or unauthorized use of the Lift Ticket including your failure to provide valid information. If we terminate this Agreement without cause, we will refund you or issue store credits equal to the balance on your canceled lift ticket(s), less any amounts that you may owe us.
Local Governing Laws
For resorts in Arizona (Arizona Snowbowl), your lift ticket is issued from the State of Arizona and transactions are processed within the State of Arizona. This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona notwithstanding any conflict of law rules.
For resorts in Colorado (Hesperus Ski Area, Purgatory Resort, Snowcat Adventures) your lift ticket is issued from the State of Colorado and transactions are processed within the State of Colorado. This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado notwithstanding any conflict of law rules.
For resorts in New Mexico (Pajarito Mountain Ski Area, Sipapu Ski and Summer Resort and Sandia Peak), your lift ticket is issued from the State of New Mexico and transactions are processed within the State of New Mexico. This Agreement shall be governed by and construed in accordance with the laws of the State of New Mexico notwithstanding any conflict of law rules.
For resorts in Texas (Spider Mountain), your lift ticket is issued from the State of Texas and transactions are processed within the State of Texas. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas notwithstanding any conflict of law rules.
For resorts in Utah (Brian Head Resort, Nordic Valley Ski Resort), your lift ticket is issued from the State of Utah and transactions are processed within the State of Utah. This Agreement shall be governed by and construed in accordance with the laws of the State of Utah notwithstanding any conflict of law rules.
For resorts in Oregon (Willamette Pass), your lift ticket is issued from the State of Oregon and transactions are processed within the State of Oregon. This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon notwithstanding any conflict of law rules.
For resorts in Nevada (Lee Canyon), your lift ticket is issued from the State of Nevada and transactions are processed within the State of Nevada. This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada notwithstanding any conflict of law rules.
ADDITIONAL AGREEMENT WHEN USING THE PASS IN THE REPUBLIC OF CHILE: Your ticket will be subject to the Civil Code of the Republic of Chile and holder agrees to the exclusive venue and jurisdiction of the Courts of Chile for any and all such claims, including all issues of liability and damages, and that Holder specifically waives and releases all rights to venue, jurisdiction or law for any claims or legal actions in or under the laws of the United States of America.
Disclaimers and Limits of Liability
Your purchase and use of lift tickets is subject to a separate disclaimer and limitation of liability. Please read that document carefully as it is a contract between you and the parties therein. The terms of that agreement are incorporated into this Agreement, as if the language was repeated fully here.
We may assign all or part of this Agreement without notice to you. We are then released from all liability. You may not assign this Agreement without our permission in writing.
Entire Agreement, Construction
Please read this section carefully. It affects rights that you may otherwise have.
This Arbitration Provision provides for resolution of most disputes through arbitration instead of court trials and class actions. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This arbitration clause shall survive termination of this Agreement.
This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to this Lift Ticket Agreement, your Lift Ticket and your relationship with us. Any dispute or claim arising out of or relating to this Agreement or use of the Power Charge Card and your relationship with any Power Pass Resort company or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration, except that either of us may take claims to small claims court if they qualify for hearing by such a court.
Notwithstanding the above, you may choose to pursue your claim in court and not by arbitration if you opt out of this arbitration provision within 30 days from the earliest of the date you purchased or used your Lift Ticket (the “Opt Out Deadline”) after this Agreement has gone into effect. You may opt out of these arbitration procedures by sending us a written notice that you opt out to the following address: Resort Name Attn: Department, [insert address of who is administering program]. Any opt-out received after the Opt Out Deadline (allowing three (3) additional days for mailing) will not be valid and you must pursue your claim in arbitration or small claims court.
For all disputes, whether pursued in court or arbitration, you must first send a written description of your claim to our Customer Service department using the appropriate link at [insert customer service website] to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days. Any statutes of limitations will be tolled during this 60 days.
Arbitration Rules and Remedies.
The arbitration of any dispute or claim shall be conducted in accordance with the rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules (as applicable), as modified by this Agreement. The AAA Rules and information about arbitration and fees are available online at www.adr.org. You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the U.S. Federal Arbitration Act and federal arbitration law, and not governed by state law. Any arbitration will be held in a reasonably convenient location in the state in which you reside or at another mutually agreed location. The arbitration will be conducted in the English language. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief to the extent required to satisfy your individual claim, and must follow and enforce this Agreement as a court would. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction.
Costs of Arbitration.
Upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, the Resort will reimburse you for the filing fee within 30 days of receiving a written request from you. Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration. However, for claims under $10,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law.
Class Action Waiver and Jury Waiver
You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you. If you opt out of the arbitration provision as specified above, this class action waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt out procedure set forth above. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.
Inquiries or Questions
Permission to Film or Videotape: Purchase of this lesson or product by Customer or on behalf of Customer’s minor participant constitutes consent for Arizona Snowbowl to use any film, video or reproduction of image and/or voice of Customer or Customer’s minor participant for any purpose whatsoever without any payment or notification to the Customer.
Assumption of General Risk: Skier AGREES not to sue for any injury or death and VOLUNTARILY ASSUMES ALL RISKS of participation, inherent or otherwise, including related to use of the ski lifts. WARNING: Under Arizona law, a skier accepts the risk of any injury to person or property resulting from any of the inherent dangers and risks of skiing, including changing weather conditions, existing and changing snow surface conditions, surface or subsurface conditions, whether marked or unmarked, collisions with natural or man-made objects, whether marked or unmarked and the failure of skiers to ski within their own abilities.[/item]
[item title=”Resort Charge”]
This Resort Charge Agreement (“Agreement”) is between you and Mountain Capital Partners, Inc. (“we” or “us”) and describes the terms and conditions that apply to your account. By buying, loading, or using Resort Charge, you agree to these terms.
About Resort Charge
- The dollar value that you load onto your account (season pass or lift ticket) is a prepayment for tickets, rentals, lessons, food, beverages, clothing, gear, and other goods and is only for use at the Resort your tickets or passes were purchased for.
- The value you load on your account will not expire.
- The dollar value on your account is nonrefundable.
- Resort Charges are not gift cards and are not transferrable.
- We do not charge any activation, service, dormancy or inactivity fees in connection with your Resort Charge.
- You must report all transaction errors to us within 60 days of the transaction.
You agree that we may provide notices, disclosures and amendments to this Agreement, and other information relating to Resort Charge by electronic means, including posting such materials online at ski-hesperus.com.
You should treat your account like cash and not disclose your Resort Charge information to anyone. The value on your account is not insured by the Federal Deposit Insurance Corporation (FDIC), nor does it earn interest. If your account information is lost or stolen, anyone who obtains possession of either may use your account. You are responsible for all Resort Charge transactions, including unauthorized transactions.
Most Power Pass resort stores accept Resort Charge, although Resort Charge is available only at the resort where it was purchased. These include locations at Arizona Snowbowl, Brian Head Resort, Hesperus Ski Area, Nordic Valley Ski Resort, Pajarito Mountain Ski Area, Purgatory Resort, Purgatory Snowcat Adventures, Sipapu Ski and Summer Resort and Spider Mountain. Certain resort locations may not permit you to use Resort Charge for payment or may have temporary unavailability. To find out if a store will accept Resort Charge as a payment method, please inquire at that store or visit ski-hesperus.com.
Loading and Tracking Value on Your Card
Billing Errors, Corrections
If you have questions regarding your Transaction history or any correction, or if you wish to dispute any Transaction or correction that has been applied to your account, please contact Customer Service at the resort in which you purchased credit. We will correct the balance of your account if we believe that a clerical, billing, or accounting error occurred. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the Transaction in question.
Fraud Associated with Your Account or Resort Charge Balance
We will not accept any Resort Charge, or will limit use of any Resort Charge balance, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk. Resort Charge prepaid dollars are non-transferable. We do not service, refund, or transfer account access or ownership for Resort Charges if you received or purchased a product with a Resort Charge balance from someone outside your immediate household.
DO NOT PURCHASE PRODUCTS WITH ADVERTISED RESORT CHARGE BALANCES FROM THIRD PARTIES.
Resort Charge has no liability to you for any third-party fraud or unlawful activity associated with any Resort Charge balance. If the resort discovers any Resort Charge or Resort Charge balance was sourced or derived from fraud or other unlawful means, we may in our sole discretion, cancel all impacted accounts and retain all related Resort Charge balances without notice to you. We may use retained Resort Charge balances to help offset our liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load products.
Resort Charges are not targeted towards, nor intended for use by, anyone under the age of 13. If you are below age 18, you may only use Resort Charge under the supervision of a parent or legal guardian who agrees to be bound by this Agreement.
From time to time, we may in our sole discretion, run promotional programs associated with the Resort Charge program. These promotions are subject to these terms, as well as additional terms as indicated in connection with the promotions. We reserve the right to modify the terms and conditions of any promotion at any time, including and up to terminating the promotion.
Changes to This Agreement
We may amend this Agreement at any time. We will post the amended Agreement to our website at You can manage your account at the resort website that you purchased from. Registering your card at ski-hesperus.com may help us replace the balance on your account if your card is lost, stolen or destroyed and the issue is timely reported., and for a period of thirty (30) days after we post the amended Agreement, we will also post a notice on our website stating that the terms of this Agreement have changed. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised Agreement to our website. Unless we state otherwise, the change, addition, or deletion will apply to your future and existing Resort Charge account. You are deemed to accept the changes, additions or deletions if: (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice; or (2) you use any of your Resort Charges after such notice period. If you notify us that you do not accept the changes, additions or deletions, we will cancel your Resort Charge and refund any remaining balance to you.
Cancelling This Agreement
We may suspend or terminate this Agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from your fraudulent or unauthorized use of the Resort Charge including your failure to provide valid information. If we terminate this Agreement without cause, we will refund you or issue store credits equal to the balance on your cancelled Resort Charge(s), less any amounts that you may owe us.
Governing Law – Colorado
Your Resort Charge is issued from the State of Colorado and transactions are processed within the State of Colorado. This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado notwithstanding any conflict of law rules.
Disclaimers and Limits of Liability
Mountain Capital Partners and its affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Resort Charge, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. Mountain Capital Partners does not represent or warrant that your Resort Charge will always be accessible or accepted.
In the event that Mountain Capital Partners or its affiliates are found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on your account. Mountain Capital Partners and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use), or any punitive or exemplary damages arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages. In no event shall Mountain Capital Partners or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of a Resort Charge through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control. The laws of certain states or other jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in this Agreement. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
- All participants are required to have proper equipment (waterproof pants, waterproof gloves, sunscreen, eye protection such as goggles on cold days and sunglasses for warmer, sunny days) and layers of clothing for inclement and changing weather conditions. Helmets are required. Children are required to have snacks, a lunch or enough money for lunch, and provide allergy, medical condition, and emergency contact information.
- All participants must have a season pass or lift ticket. Please make sure your child has an attached season pass, lift ticket or FREE 10 and Younger Pass before dropping him/her off. Contact the Arizona Snowbowl Reservation Center at [email protected] for information about lift tickets and season passes.
- Fully functional and proper sized equipment is required. All ski equipment must have current DIN bindings, metal edges, and brakes. Non-DIN bindings are not acceptable. All snowboards must have bindings, metal edges, a P-tex base, and a safety leash. Please use snowboard boots rather than winter boots.
- All young children must be “toilet trained” and willing to participate.
- We make every effort to keep the same instructor with their group for each session, but we cannot guarantee it.
- A minimum enrollment of 4 students in the same discipline with the same ability level is required in order for us to form a class.
- Signing a Release of Liability is included as part of the online registration process. If for some reason parents do not register online, they must sign a Release of Liability form at check-in for each child in order for them to participate in the program.
- There are no refunds or make-up days for missed sessions.
- Participants will be placed in a class based on their ability, not on the level of terrain on which they have previously skied or ridden. On the first day, after verbally assessing each child, staff will place the children into specific groups. Each group will then be assessed on-snow. Adjustments will be made at this time. Do not misrepresent her/his age or ability as this undermines the class, the coach and, most importantly, does a disservice to your child.
Requests to cancel your child’s class that are made at least 14 days prior to the start of the program will receive a full refund. Requests made within 14 days prior to the first class will receive a 50% refund. Requests to cancel made on or after the first class will not receive a refund. Cancellations and refunds must be made at the Ski & Ride School Reservation Desk or by contacting us at [email protected].
- There are no refunds or make-up days for missed classes.
- Skiing and snowboarding are outdoor sports. The weather can involve changes to roads, parking, slopes, lift and resort operations due to freezing temperatures, wind, and strong precipitation. Please plan accordingly, including but not limited to lesson arrival time, protective clothing choice and understanding that each day can require adjustment to schedules and protective clothing, as weather changes.
- Chains and 4-wheel drive may be required.
- Do not bring your child to Snowburners if she/he is sick. She/he could make the coach and other participants sick, too.
- If your child has special medical needs, write instructions on your registration form and notify your coach on the first day.
- There are no make-up days in Snowburners. If your child is unable to make it on a specific day we cannot switch him to a different class because it disrupts the class dynamic.
What to Bring
- Clothing and gear appropriate for conditions: neck gaiter, goggles, only one pair of socks, snow pants, and non-fleece mittens or gloves.
- Helmets are required.
- Snacks, lip balm, sunblock, hand warmers on cold days.
Apply sunscreen and take your child to the bathroom before class.
Permission to Film or Videotape: Purchase of this lesson or product by Customer or on behalf of Customer’s minor participant constitutes consent for Purgatory Resort to use any film, video or reproduction of image and/or voice of Customer or Customer’s minor participant for any purpose whatsoever without any payment or notification to the Customer.
[item title=”Passholder Rules”]
The following rules and conditions are the terms for all Pass use and purchases. By reading and acknowledging the same, the purchaser (herein after referred to as “Passholder”) agrees and accepts his/her contractual obligation.
1. This Pass shall remain the property of each involved Released Party ski area ( “Released Party” herein has the same meaning as in the applicable Winter, Summer and Biking Recreational Activities Warning, Assumption of Risk, Full Release of Liability and Indemnification Agreement acknowledged and signed in conjunction with these Passholder Rules) and is NOT TRANSFERABLE AND NON-REFUNDABLE.
2. If the pass is used by anyone other than the person named thereon, or, if there is misrepresentation of age or dependent status, it will result in termination of lift/pass privileges and/or prosecution under the applicable state statutes. The pass must be shown to the ticket checker or lift attendant prior to boarding any lift in winter or using any Recreational Activity in the summer. Refusal to comply will be considered misuse of the Pass and the Pass may be revoked without refund. Broken or scratched passes will not be accepted. If there is a notable change in your appearance (i.e., shaved head), you may be asked to return to the Ticket Office to have a new photo taken. Lost or stolen passes must be reported immediately to the Ticket Office of the involved ski area. A lost or stolen pass will be replaced one time only and A REPLACEMENT FEE will be charged.
3. DO NOT FORGET TO BRING YOUR PASS. If you do forget, you will be charged a fee for a daily replacement ticket at the applicable ski area rate.
4. No warranty is expressed or implied as to weather conditions, which can vary greatly and affect daily or seasonal operation.
5. Due to parking capacity limits, parking privileges at the ski area is not guaranteed to passholders.
6. The ski area operator shall have the right to confiscate or revoke the privileges conferred by the Pass where, in the sole judgment of its representative, the
Passholder: 1) uses public vulgarity and/or threatening gestures towards ANY employee or guest; 2) enters into or skis in a “CLOSED” area; 3) acts in any manner that endangers or may endanger the safety of Participant or any other person; 4) violates the law; 5) provides ski lessons or related services for compensation without express authorization; 6) engages in misconduct , damages ski area property or creates a nuisance; 7) repeatedly or flagrantly fails to comply with the standards of skiing/riding in posted SLOW ZONES; or 8) uses the pass in a fraudulent manner. Such acts may also be prosecuted as a criminal offense. Other violations may be subject to Forest Service rules, and may involve fines and/or loss of privileges.
7. The Passholder AGREES TO READ and COMPLY WITH ALL RULES contained on SIGNAGE at the LOCATION of the ENTRY to each SKI LIFT and EACH RECREATIONAL ACTIVITY. The Passholder recognizes that HELMETS ARE REQUIRED on ziplines and HIGHLY RECOMMENDED for skiing, snowboarding, mountain biking and diggler riding and that the Passholder should consider wearing a helmet and body armor AT ALL TIMES while participating in these ACTIVITIES. The Passholder
recognizes that when DOWNHILL BIKING AND DIGGLER RIDING, body armor is HIGHLY RECOMMENDED and Passholder should wear body armor AT ALL TIMES while participating. The Passholder understands and agrees that a helmet and/or body armor IS IN NO WAY A GUARANTEE OF SAFETY, and that no helmet or body armor can protect the wearer against all foreseeable impacts to the head and/or body, and that many of the events included in the ACTIVITY and other related activities can expose the user to forces that exceed the limits of protection provided by helmet and/or body armor. The Passholder also understands that the helmet and/or body armor DOES NOT GUARD AGAINST injury to the neck, spine, or any other part of the body, and that these limitations are INHERENT RISKS of the ACTIVITY.
8. ADDITIONAL AGREEMENT WHEN USING THE PASS IN COLORADO: Loading a lift while intoxicated, leaving the scene of a collision, of which you are involved, ducking boundary ropes or skiing or snowboarding in any closed areas are violations of Purgatory Resort’s regulations and Colorado Senate Bill 90-80. Such violations are a Class 2 petty offense and, upon conviction, may be punished by a FINE OF UP TO $1000. The above violations, as well as reckless or careless skiing or snowboarding and cutting lift lines, will result in the loss of your Pass without refund.
9. ADDITIONAL AGREEMENT WHEN USING THE PASS IN NEW MEXICO: All use of this Pass is subject to NMSA § 24-15-1 et seq. (the New Mexico Ski Safety Act) and may be subject to Code of Federal Regulations § 261 and The Skier Responsibility Ordinance of Taos County.
10. ADDITIONAL AGREEMENT WHEN USING THE PASS IN ARIZONA: All use of this Pass is subject to A.R.S. § 5-701 et seq. (2012).
11. ADDITIONAL AGREEMENT WHEN USING THE PASS IN UTAH: All use of this Pass is subject to the Utah Code Annotated 78B-401 et.seq. (the Utah Ski Safety Act). The Undersigned are advised that a person using any of the facilities of the ski area is considered a skier. The Undersigned acknowledge and understand the dangers and risks of skiing and understand that the Participant, as a “skier” under Utah law, ASSUMES ALL INHERENT DANGERS AND RISKS AND IS BARRED FROM MAKING ANY CLAIM OR RECOVERING FROM ANY SKI AREA OPERATOR FOR INJURIES RESULTING FROM INHERENT RISKS OF SKIING, as provided by the Utah Ski Safety Act.
12. ADDITIONAL AGREEMENT WHEN USING THE PASS IN OREGON: All use of this Pass is subject to Oregon’s Skiing Activities Act O.R.S. § 30.970 to 30.990 and passholder agrees to comply with the duties required thereunder and understands that skiing/snowboarding is a hazardous sport and accepts and assumes the inherent risks thereof.
13. ADDITIONAL AGREEMENT WHEN USING THE PASS IN NEVADA: All use of this Pass is subject to the Nevada Winter Sports Act NRS 455A.010, et. seq.
14. ADDITIONAL AGREEMENT WHEN USING THE PASS IN THE REPUBLIC OF CHILE: The Undersigned understand and agree that when using this pass in the Republic of Chile any and all claims for property damage, personal injury or death will be subject to the Civil Code of the Republic of Chile and the Undersigned agree to the exclusive venue and jurisdiction of the Courts of Chile for any and all such claims, including all issues of liability and damages, and that Undersigned specifically waives and releases all rights to venue, jurisdiction or law for any claims or legal actions in or under the laws of the United States of America.
15. The Passholder gives FULL PERMISSION for any Released Party to use ANY AUDIO OR VISUAL MATERIALS of the Passholder or any minor(s) taken at the resort, and release the use of any audio or visual materials taken, or on file, for any uses by the ski area, of Passholder or minor(s) for whom Passholder is responsible. Passholder understands that all said images and sound recordings shall constitute the property of the Released Party ski area, solely and completely.
16. The Passholder represents that he/she are in good health and there are no special problems associated with his/her participation in ANY ski area activities. The Passholder authorizes any RELEASED PARTY and/or their authorized personnel to call for medical care for the Passholder or to transport the Passholder to a medical facility or hospital if, in the opinion of such personnel, medical attention is needed. The Passholder agrees that upon his/her transport to any such medical facility or hospital that the RELEASED PARTY shall not have any further responsibility for the Passholder. Further, the Passholder agrees to pay
all costs associated with such medical care and related transportation provided for the Passholder and shall indemnify and hold harmless all RELEASED PARTY from any costs incurred therein, or any claims arising therefrom.
Each involved ski area reserves the RIGHT TO REVOKE your Pass WITHOUT A REFUND for violation of any of the above rules and conditions. Any violation of the above rules may be subject to criminal penalties under applicable State and Federal laws.[/item]
Season passes are non-refundable unless the Pass Refund Option is selected and paid for at the time of pass purchase.
The cost for purchasing the Pass Refund Option is 5.5% of the pass purchase price. The cost of the plan is non-refundable and non-transferable.
Refunds will only be considered for the following reasons:
- Injury/Illness/Death: If you are unable to ski/snowboard due to injury or illness, we require a letter from your physician for a refund. In the case of a death, a copy of a certified death certificate will be required.
- Transfer of employment: If you are moving a minimum of 300 miles away for employment, we require a letter from your employer for a refund. This includes deployment/transfers for active duty military.
- Pregnancy: If you are unable to ski due to pregnancy, a letter is required from your physician for a refund.
- Government Ordered Closure: In the event the passholder’s home resort is closed as a result of a federal, state, or local executive order (as during the COVID-19 pandemic), a refund can be requested while the government order IS IN EFFECT. Home Resort is defined as the resort where you purchased your pass.
How Refunds are Calculated:
Once the ticket or business office receives the refund request and required documentation (in writing), your refund amount will be calculated based on the following:
- Prior to Season Opening: If you request a refund for a covered incident that occurs prior to the start of the season, you will be reimbursed 90% of the cost of your pass. If you purchased the summer pass option along with your winter pass, and you request a refund before the winter season begins, please note that any days the pass was used during the summer will be charged against your total refund amount.
- In Season (pro-rated): For covered incidents that occur after the winter or summer season begins, we will refund 90% of the cost of your pass less the retail day rate for each of the days your pass was used.
- Refund Request Deadline: The deadline to submit a refund request is February 28, 2024. Requests received after this date will not be considered.
For guests who elect to participate in our pass payment plan, refunds will not be processed until the full amount of the pass product sale has been collected.
How to submit a claim:
Please present the required documentation to the ticket or business office at the resort where the pass was purchased.
AUTHORIZATION TO BILL YOUR CREDIT CARD: You hereby authorize the Resort to charge the credit card you provided at
the time of sale (or any valid replacement card you supply in the future), according to the payment schedule, for the total cost of your order, including any applicable service charges, fees and taxes. In the case of a failed or declined payment, you authorize the credit card on file to be reprocessed until the payment can be successfully processed or a new credit card is provided.
REFUNDS: You acknowledge there are no refunds on amounts paid under this payment plan, except as provided under the pass
refund option – if purchased.
LATE FEES: Payments are due on the 30th of each month. If you fail to make a payment within seven (7) days after the payment due date, you will be assessed a late fee of $20.
DEFAULT: You acknowledge that, if we are unable to successfully collect your payment each month, for any reason, your pass(es)
will be immediately suspended until the balance due is paid. If funds available through your credit card account are not sufficient to cover payment when due, you are responsible for providing the Resort access to anotxher credit card account or to pay the full amount due. You understand that you are not permitted to contract for future payment plans if your balance under this contract is in default.
MISCELLANEOUS: (1) By providing information the Resort requests, you agree that the Resort may contact you via mail, phone or email to let you know about your account, offers and events; and you further agree to allow any debt collection agency or attorney hired by us to contact you, by the same means, in an effort to recover any unpaid portion of your obligation incurred hereunder; (2) the Resort may delay or waive enforcement of any of the provisions of this agreement, including your promise to make timely payment, without losing its right to enforce the same or any other provision later; (3) this agreement contains all of the agreements between the parties with respect to the subject matter of this agreement and may not be assigned by you; and (4) should any term herein be deemed invalid or unenforceable, the remaining terms shall remain in full force and effect.
ELECTRONIC PURCHASE CONSENT: By using the Resort website to purchase and pay for your pass(es), you consent to enter
into the purchase electronically and to receive electronically your contract and disclosures about the purchase (“Documents”). If you do not provide your consent, you will not be able to complete a purchase using the website. Your consent applies only to this particular purchase and associated Documents, and does not apply to any future transactions. You may ask the Resort for a free paper copy of the Documents by calling the ticket office. By indicating your acceptance below, you acknowledge that you are at least 18 years old or are the parent or legal guardian of any minor for whom you are signing, and acknowledge and agree that you have received, read, understand and agree to be bound by all the terms and conditions set forth in this agreement, and that all such terms were disclosed to you prior to signing.
Terms & Conditions
By purchasing or using your Gift Card, you agree to the following terms and conditions: Gift cards are non-returnable and not for resale. Gift cards should be treated and safeguarded like cash and lost, damaged, or stolen cards will not be replaced. You are responsible for all transactions associated with the use of the Gift Card, including any unauthorized transactions. Your Gift Card is not a credit card or credit line and no deposit account is associated with it and balances are not insured by the FDIC. Only one gift card balance can be applied toward a single transaction online (excludes retail orders through Shopify) and up to four can be used toward a single transaction at on-site locations. Gift cards may not be consolidated or combined to purchase a new gift card, nor will we combine multiple gift cards into one gift card per customer requests. Gift cards do not expire. We reserve the right not to accept any Gift Card or otherwise limit use of a Gift Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD.